Q:I sent a request on 1/27/23 please cancel this order. Thank You, Sabrina Burrell

A:Dear customer, please don't worry. We will cancel your order, thanks

Q:Please cancel this order it was just place on Jan 27,2023. thank you Sabrina Burrell

A:Dear customer, please don't worry. We will cancel your order, thanks

Q:do you ship to Canada

A:Yes！Please feel free to place your orders！We will serve you with our heart and soul

Q:I purchased a frame and I noticed the money is already taken out of my account. I never received confirmation on my order. Also, I was trying to reset my password but I didn’t know how. Please let me know if you received my order. Thank you, Sherrie Suehiro

A:Dear customer, yes, we have received your order. We have sent email to you about the account. If you not receive the email, please check your spam, thanks

Q:Hi My prescription is fine. I didn't see a catergory for my question. The glasses I ordered are bifocals. I wanted to know if the height of the reader can be lower. When I look out, Im seeing the line. Is it possible for someone to call me to expain better? Or do you have a customer service number. My number is 404-281-1188. Thank You

A:Dear customer, we have contact you with email. If you don't receive it, please check your spam.

Q:Hi, I have received my package and loving both the frames. out of my two glasses 1 is transparent frame has perfect vision but the another frame is giving me massive headaches and blurr vision, my vision is not stable and makes me dizzy. I am not looking for refund as I love the frame but looking for solution if possible. Looking forward to hear from you.

A:Dear customer, please don't worry. Could you tell us which pair is blurry? Could you please provide the photo wearing the uncomfortable frame to our email service@mooglasses.com? Thanks

Q:Hi, Can you update me on the status of my last order? Details are as follows. Your purchase details Transaction ID: 5GY36055WS390872D Merchant Transaction ID: 9TT41622VY841884C

A:Dear customer, we have checked your tracking information and it shows that your package has been delivered in your mailbox.Would you please check your mailbox first ?And please don't worry, we promise that we will solve your problems. If you didn't find them in the mailbox, would you please contact the local USPS office first? If they also can not find your package, would you please get a statement from USPS to state that you have not received the package?And Please take a photo of the statement and attach it in the email.Please contact us as soon as possible.We are looking forward to your feedback.

Q:It’s my fault but I ordered w wrong prescription- is there anything I can do???

A:Dear Julie farley, could you pleases provide the prescription for our email？The email address is service@mooglasses.com. We will check it for you, thanks for your understanding and support.

Q:Update please

A:off course sir

Q:First of all, you did NOT give me the wrong frame...my question is....am i able to push the nose rods back a little for comfort? I want to do it but, I don't wanna break them! I just got them today!!! The nose rods are gold btw....and they look great!!! Gonna buy some more!!!

A:Wow!! Thank you for your surprise ，and glad to see that you like the glasses，the word make us smile on face ，sincerely thank you again. Frame Linnea has adjustable nose pad ，you can adjust the nose pad softly until you feel comfortable. Mooglasses is always at your service.

Q:I'd like to check the status of these glasses. I ordered 3 weeks ago and it's saying they still haven't been shipped. Please cancel the order if they were not processed yet. Thank you.

A:Dear custmor, we are sorry. We have dispatched your order today. Sorry to have kept you waiting for so long, we sent you a gift. Thanks for your understanding and support.

Q:Trying to get the buy one get one free but having problems

A:Dear customer, please don't worry. we will help you. You should choose two pairs or more. 2nd Frames Free ＆ Lenses 15%off. Please use Code：2023. If you have question, please contact with service@mooglasses.com, thanks

Q:I am trying to use the new customer $11.11 deal, but the code will not work. Please help

A:Dear customer, we have saw that you made an order. So you cannot use the new customer $11.11, thanks

Q:You stated "Dear customer, we send your order status for mail，please check it". I status is still showing same and no emails have been received. Please update me

A:Dear customer, we have finished and dispatched your order. We will send the tracking number to you by email. If you not receive email, please check your spam, thanks.

Q:Just wanting to know if these bifocals can be made as readers only. With clear on top and 2.75 on the bottom. Thank you.

A:Dear customer, yes, we can do it. Please leave ADD +2.75 without prescription. If you make order, please send the order number to us, we will check it for you.

Q:It’s the wrong prescription on both pair in order… not even close (but sure love the frames!!!) thanx for the help

A:Dear customer, please don't worry. We have sent email to you, please check it. If you do not receive it, lease check your spam, thanks

Q:I have a receipt from PayPal but no order number or receipt from your company. I would like to track my order.

A:Dear customer, we have dispatched your order. And we have sent invoice by email. You can check it.If you not receive email, please check your spam, thanks

Q:My tracking number in the email doesn't work !!! I am.jist wondering if my glasses have been shipped to Canada and when should I expect them? I ordered them on January 6!! Thank you so much !!

A:Dear customer, we have dispatched your order, and we have sent email to you, please check it, thanks

Q:It has now been over 1 week since I ordered my glasses. I paid for priority shipping. The status on my order hasnt changed. Where are my glasses?

A:Dear customer, we send your order status for mail，please check it

Q:I don’t have an order number I was never sent a confirmation, but I can’t sign onto your website, please help

A:Dear customer, we have dispatched your order, please check the tracking number by email,thanks

Q:My order was placed back in December and has been waiting to be picked up for a long time. When will I receive my glasses?

A:Dear customer, we have finished your order and dispatched it. We have sent he tracking number to you by email. Please check it, thanks

Q:Status update please

A:Dear customer, we have received and proceed your order.

Q:May I please get a copy of my full receipt for HSA? Thank you

A:Dear customer, we have send mail to you, please check it.

Q:I have not received a confirmation. Do you know how long this takes?

A:Dear customer, we have received and proceed your order. The Progressive lens are customized products.

Q:Can you please tell me if my items have shipped?

A:Dear customer, we send your order status for mail，please check it

Q:Didn’t received a order.

A:yes，we have received your order，the item have emailed you.

Q:Tried to order 2 pair of glasses and it tells me Password has been used. Attempted another password and that did not work Can you help me put my order in?

A:Dear customer, we send your email with account，please check it.

Q:I placed my order. Never received an email showing my order number. Purchase was made 1/6/23. Funds have been taken out of my account already. Please confirm my order! Thanks

A:Dear customer, we have received your order. You ordered 11 pair. The order No. is 22301007178.

Q:Hello, I ordered 4 pair of eyeglasses and only one pair works for me. The one pair that work has the larger frame, the 3 that don't work are very small frames and I can't see at all, it appears like only 1/2 of my prescription is in the smaller frames they do not work for me at all; I can't see out of them.

A:Dear customer, Please don't worry. We have sent email to you that confirm the prescription and PD.We need check them for you.If only Montet clearly?We can remake the other three pairs.

Q:Do you have any frames with nose pads?

A:yes，we have lots of frames with nose pad ，like yoga、Fianait、Harold、Darcey and so on ，now its bogo ＆ extra 15%off ，pick up your new look ！