Q:I email you earlier on the status of my order. I receive two of my order already, what the status on order #12207000946 this is the one I haven't receive. Thank You P Tatis

A:Hi Amarilys, we have checked the order #12207000946and got confirmation that the order is on dispatch, please kindly awaiting your package.

Q:do i need to upload my prescription?

A:dear customer,we keep it for you ,don\'t worry.

Q:how do I change the pricing to the Canadian dollar?

A:Dear customer,we are just in USD.

Q:I am trying to order....I don't have an ADD on RX...what is this? Thank you

A:ADD is commonly used for bifocal or progressive lenses as well as for reading glasses. So please first tell us which kind of glasses do you want, then we will tell you whether your ADD is need or not.

Q:hello I am about to order glasses from your company. I need to know about the prescription. Should I just go to my Optometrist and ask for the one on file?

A:Yes, you can ask your optometrist.

Q:Do you make lens with prisms

A:yes,we make it.

Q:Do you have any express to send me the products? How can I add an item after I place the order?

A:Yes. Our items are shipped by USPS, DHL,UPS or Fedex express, just email our customer service for details. We will inform you the best express freight and estimated delivery time. In addition, we cannot add pairs of glasses to the order that has already placed. Please feel welcome to reorder on our website if you like.

Q:Please answer my question from yesterday about the order I placed. Can you make the tint at 60%? I don't want it too dark or too light.

A:yes, we can do it at 60%.

Q:I have never received an answer about my shipment.

A:Dear customer, we checked for you, your glasses with progressive lenses, it’s need to be designed , just for you can feel comfortable to wear, don’t worry, we will send it as soon as possible.

Q:Can the frames be ordered without having lenses put in?

A:Sure, you can choose the Frame Only.

Q:how to order prescription glasses ?

A:Dear Donnita, Could you please show us your prescription? We would help you order the glasses.

Q:I just ordered a pair of glasses. It said there was a problem with the payment. When I went back to try to fix it it said do not order again, it has been ordered. How can I tell if my order went through?? Myorder number was 22205000381

A:dear customer, we have checked for you, your order do not have any problems.

Q:is your wedsite not working ? cant get past the script part to pick lens thickness

A:Our website is normal, please try it again. Sorry for the troubles.

Q:Yes, I need to know where the glasses are that we ordered and when I go to track them I got a virus in my computer then tried again and it showing that there's no delivery. HELP

A:Dear customer, we checked it, information didn’t update, please wait a few days, thanks for your understanding. Best wishes.

Q:Both PayPal and checkout with credit card are not working. Any updates on when I can place an order?

A:Dear customer, you are advised to take a screenshot of the payment page to show us the problem so that we can see what we can do for you next.

Q:I received the correct frames today and switched my prescription lenses from the wrong frames into the correct frames.....and I LOVE my glasses! Thank you so much! I am one VERY happy customer!

A:It's our great pleasure. And many thanks for your support.

Q:Can you make sure that my personal information is secure?

A:Yes, we have chosen the best e-commerce service and the most advanced SSL privacy protection technology to protect all the personal profiles and payment information for customers. So please keep in mind that we ensure all the information 100% security.

Q:Do you offer any promotions?

A:Since we know that you're always on the hunt for the best deal, we will offer promotions from time to time.

Q:It's been a week since I ordered on 04-15 and I was wondering how long it takes before they are ready to be shipped. Thanks.

A:Since progerssive lenses need customization, they will take much longer time to be ready(about 10 days). Please keep patiences. And we have rushed the order for you.

Q:I see on your website there is size chart of small, medium, large. What exactly is this pertaining too?

A:Dear customer, there are the size classification of the frames

Q:When selecting a lens for the Rx sunglasses the option for default lenses does this means the color lens shown in the picture?

A:Dear customer, yes, you are right.

Q:How do I make my glasses into sun glasses

A:Dear DioneWofford, would you please take a photo of the original prescription with PD and attach it in the email so that we can check it for you first?

Q:Hi there - I have 2 Coupon Codes, but I can't use both on an order I'm going to place. Am I able to use both (since one was for a coupon for the shipping cost and the other one was for the cost of my last order)? thanks

A:Dear customer, every order only accepts one coupon, your understanding will be greatly appreciated.

Q:I'm trying to change the address and it won't let me!!!!!

A:you can email your address to us.

Q:Hello did my info come though successful?

A:Dear customer, would you please provide us with detailed information so that we can search it for you?

Q:What is a PD value? It keeps telling me put in the Pd value.

A:"PD" stand for Pupillary Distance and is a required measurement when making eyeglasses. When you have finished an ophthalmic examination or vision test, doctors will write your PD on the prescription. Generally, there are two different PD values. One of them is your basic PD, which is the distance in MM between the centers of your pupils. The other is mono PDs(PD for each eye), two numbers around 30mm. If you do not have any PD values on the presciption, you have rights to contact your doctor/optometrist to get your accurate PD value.

Q:My order was marked delivered but I never received it. I have contacted my postal service and no such luck on getting it resolved. How can I go about getting it sent or again?

A:Dear Jennifersauceda， We have checked your tracking information and it shows that your package has been delivered in your mailbox.We give you some suggestions. 1.If you didn\'t find them in the mailbox, would you please contact the local USPS office first? 2. If they also can not find your package, would you please get a statement from USPS to state that you have not received the package? And Please take a photo of the statement and attach it in the email. 3.If still can\'t find the package,please contact us as soon as possible. We are looking forward to your feedback. Thank you for your understanding and support.

Q:If I order a couple of frames to try will you all refund my money for the ones I don't wanna keep?

A:what can i do for you?

Q:My order number is 22207044822 I received an email stating that my PD was too high, I need to update my PD to 65. Thank you.

A:dear customer,ok,we got it,thanks for your reply

Q:I'm trying to pay with paypal and it's saying I have the wrong address. What's up with that?

A:Hi EllisRoche, please keep your shipping address to be the same with your billing address, then the order can be continued.